Privacy Policy
How we collect, use, and protect your personal data. AudioMama is GDPR compliant.
Overview
AudioMama ("we", "us", or "our") operates as a UK charity in formation. We are committed to protecting your privacy and ensuring transparency about how we use your personal data.
This Privacy Policy explains our practices regarding data collection and protection. If you are an EU resident, you have specific rights under GDPR. If you are in other jurisdictions, applicable local laws apply.
What Data We Collect
| Data Type | Collected From | Purpose |
|---|---|---|
| Account Information Name, email, artist name, country |
You provide this when signing up | Create and manage your account |
| Music Uploads Audio files, metadata, artwork |
You upload to your dashboard | Store and distribute your music |
| Transaction Data Payment information, download history |
Payment processors (Stripe, Wise) | Process payments and payouts |
| Usage Data IP address, device type, pages viewed |
Automatic from your browser | Improve platform performance |
| Communications Emails, support messages |
You send to us | Respond to inquiries and support |
How We Use Your Data
- To provide services: Create accounts, distribute music, process payments
- To communicate: Send updates, notifications, and respond to inquiries
- To improve: Analyze usage patterns, fix bugs, enhance functionality
- For legal compliance: Satisfy regulatory requirements and prevent fraud
- For mission: Share anonymized data with grant funders and trustees
Third-Party Data Sharing
We work with trusted third-party processors. Your data is shared only as necessary:
| Service | Purpose | Privacy Link |
|---|---|---|
| Stripe | Payment processing | stripe.com/privacy |
| Wise | International payouts | wise.com/privacy |
| AWS S3 | File storage | aws.amazon.com/privacy |
| Mailchimp / SendGrid | Email notifications | mailchimp.com/legal |
| Google Analytics | Usage analytics | policies.google.com/privacy |
Your GDPR Rights
If you are in the EU, you have the right to:
- Access your data: Request a copy of all personal data we hold about you
- Correct your data: Update or fix inaccurate information
- Delete your data: Request deletion of your personal data (right to be forgotten)
- Restrict processing: Limit how we use your data
- Data portability: Receive your data in a structured, portable format
- Object to processing: Opt out of specific data uses (e.g., marketing)
- Lodge a complaint: Report violations to your national data authority
To exercise any of these rights, email hello@audiomama.com with "GDPR Request" in the subject line. We will respond within 30 days.
Data Security
We use industry-standard security measures:
- SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Strict access controls and employee training
- Secure password hashing with bcrypt
Note: No system is 100% secure. While we use industry-best practices, we cannot guarantee absolute security.
Cookies & Tracking
We use minimal cookies:
- Essential cookies: Required for login and cart functionality
- Analytics cookies: Google Analytics to understand user behavior
- Third-party cookies: From Stripe for payment processing
You can disable cookies in your browser settings. This may affect functionality.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights:
- Email: hello@audiomama.com
- Postal Address: AudioMama, London, United Kingdom
- GDPR Inquiry: Include "GDPR" in your subject line
Last updated: May 2026. This policy may be updated at any time. Continued use of AudioMama constitutes acceptance of updates.